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Google Resolves Android App Crash Issue

Herbert by Herbert
September 15, 2024
in Big Tech
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Google Resolves Android App Crash Issue
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Key Points:

  • The Google app on Android faced widespread crashes with a “Google keeps stopping” error late Saturday.
  • Both the latest stable and beta versions of the app were affected.
  • Google resolved the issue by 1:11 AM PT, with no further updates required.

Late Saturday into early Sunday, the Google app on Android began crashing, showing a “Google keeps stopping” error message. The problem, which impacted both stable and beta versions of the app, was fixed by 1:11 AM PT.

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Users reported repeated crashes when attempting to use the Google app, with the app closing immediately after being opened. Attempts to uninstall updates via App info proved ineffective, and the issue affected even older versions of the app, according to 9to5Google.

This is wild. @Google is crashing hard. Went down right before midnight CST. #Google #Offline #GoogleDown #SiteCrash pic.twitter.com/0Cpo5uqZ8F

— ATYPICAL MAN (@BRedmonComedy) September 15, 2024

What Was Affected

Opening the Google app from the home screen caused it to crash almost instantly, briefly displaying the app before returning users to the home screen. The Google Search bar widget also failed, crashing after briefly showing past search queries.

Other related functions like the Pixel Launcher search bar, Google Discover, and Voice Search were similarly affected, all leading to the same “Google keeps stopping” error message. The issue affected Android 15, 14, and earlier versions, impacting devices like the Google Pixel and Samsung Galaxy.

However, some Google services such as Gemini, Google Assistant, Google Lens, and Circle to Search remained operational, and the Google website continued to function normally through Chrome. The problem appeared to be specific to the Google app on Android devices.

How Google Fixed the Issue

By 11:00 PM PT, some users reported that the app was functioning again. At 11:07 PM PT, Google confirmed a “service disruption” and advised users to clear the app’s cache and data as a temporary fix.

By 1:11 AM PT on September 15, Google officially announced that the issue had been resolved, with no further updates needed.

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Herbert

Herbert

Herbert E. Moore is a freelance technology writer and reporter specializing in AI, cybersecurity, and enterprise technology. Prior to joining Oacoree full-time in 2023, his articles were featured on prominent platforms like VentureBeat and Forbes Advisor, where he explored the latest trends and innovations in the tech industry.

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